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15:45
6th Jun 2017


Room: Hall 1A

Effective research funding support requires a multi-faceted approach and a skill set that includes; financial awareness, the ability to interpret and communicate often complex information, and customer service skills. Drawing on the presenter’s experiences in varied research management roles, this session looks to explore the practical skills and techniques required to provide support that exceeds rather than meets academics’ expectations. Exploring some common factors that can make a good (and bad) funding application the session will focus in detail on the essential role that research support staff can play in adding value to grant proposals, with a particular emphasis on the need to provide excellent customer service and effective relationship management.

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Key Learning Points:

By the end of the session, delegates will have:

  • Practical advice on how to make an impact with academics and achieve good working relationships through effective customer service
  • Improved understanding of where Research Offices can make a difference with grant applications
  • Knowledge of how to make an impact, gain credibility and achieve good working relationships with key colleagues
  • An improved understanding of where Research Office teams can make a difference with grant applications
  • Knowledge of what research funders are looking for and how to increase success rates with some major funders
  • Explored how going that extra mile can help professional development

Presented By:

Mark CranmerSt George's, University of London
Chris DolanSheffield Hallam University

Additional Information:

Theme: Service Organisation and Delivery
Level: Operational / Administration
Time: 15:45
Date: 6th Jun 2017
Room: Hall 1A

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