Adrian is Research Director for Customer Insights at Elsevier. He has over 20 years’ experience in STM publishing, much of that time spent in research. He oversees research programs used to drive
action in the business and to help shape Elsevier strategy. The Customer Insights team works in partnership with external groups to deepen understanding of the scholarly landscape across the industry. He has presented on a range of research related topics at various conferences, including STM, ESOF, AAP, SSP, APE and ALPSP. Mulligan’s background is in archaeology; he has a BA Honours degree and a master’s of science from the University of Leicester. He also has a diploma in Market Research from the Market Research Society.