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14:00
6th Jun 2017


Room: Hall 1A

Many of us dread confrontation and go to extreme lengths to avoid it. This is because we have past memories of confrontation going ‘wrong’. Some people say too much, are combative or defensive, while others say too little and become passive or over emotional: none of these approaches is helpful. Evidence shows people spend a significant amount of time worrying about and replaying difficult interactions — for days, weeks, months and even years. This interactive session uses neurolinguistic processing techniques to help participants overcome past experiences of confrontation and to develop new methods of defusing conflict. First, participants will be asked to reflect back on a negative experience of conflict and then apply a narrative approach to exploring what went wrong. Next, they will reflect on their patterns of behaviour and learn how to ‘status level’ by making subtle, yet effective changes to the way they communicate. Finally, participants will work through an established model for dealing with confrontation. This session is open to anyone looking for effective ways to deal with confrontation.

Key Learning Points:

  • Dealing with the aftermath of confrontation.
  • Understanding how to ‘status level’.
  • Turning conflict into an opportunity to build good relationships

Presented By:

Dr Charlotte HardenThe University of Sheffield

Additional Information:

Theme: Service Organisation and Delivery
Level: Leadership
Time: 14:00
Date: 6th Jun 2017
Room: Hall 1A

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