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11:30
6th Jun 2017


Room: Room 4A

Research support staff often cite ‘internal communications’ as the single biggest issue in effectively motivating researchers to embrace emerging opportunities. As a community, we frequently focus on how to communicate externally, but spend less time improving channels with, and for, our own staff. At the University of Aberdeen, we are working with data from our professional services teams, to look at the quality, quantity and method of internal communications, from one-to-one conversations to mass email lists and first steps in social media. With a wide variety of information, such as funding opportunities, calls for event participation and good news stories, our aim is to find the most effective way to reach our audience without overwhelming them. We will facilitate group discussions enabling delegates to share and compare experiences from their own institutions and will use Kahoot, the online learning platform, as an interactive tool to obtain live input during the session. The session will highlight exchange of practice, both good and bad, which will broaden the range of options and novel approaches that might be considered by delegates. Results will be shared at the end of the session, and will subsequently be summarised for relevant ARMA special interest groups.

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Key Learning Points:

Delegates will:

  • Gain awareness of the studies being done in Aberdeen and the consequent interventions
  • Discover the positive and negative experiences of other institutions, around methods of communicating internally with staff and students
  • Take home new ideas that can be applied in their own institution, facilitating improvement to their research support service

Presented By:

Dr Jenifer ScottUniversity of Aberdeen
Dr Kenneth SkeldonWellcome Genome Campus
Dr Barbara GorgoniUniversity of Aberdeen

Additional Information:

Theme: Service Organisation and Delivery
Level: Operational / Administration
Time: 11:30
Date: 6th Jun 2017
Room: Room 4A

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