Real-life challenges are often composed of complex sets of interdependent concerns. Prof Horst Rittel (1972) adopted the term ‘wicked problems’ to describe these types of complicated issues. Since Rittel’s work in the 1970s the concept of ‘wicked’ and ‘tame’ problems has been developed further by a number of management gurus and it can be useful to apply the concept to the research support environment. The purpose of this session is to enable delegates to consider key challenges in the research support environment, identify which of these could be defined as ‘wicked problems’ and work collectively to try to find potential solutions. The session will include a presentation on the concept of ‘wicked’ and ‘tame’ problems and will involve interactive discussion and group work. No prior knowledge of the concept is expected.
|Theme:||Service Organisation and Delivery|
|Time:||14:00 - 15:15|
|Date:||8th Jun 2016|
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